Skill Set Training - Components
TRANSACTIONAL AND SERVICES SKILL SET (5 Day Program)
Six Sigma Qualtec has the skills and resources to help your team select and use the most effective tool to address the issues you are facing.
Every element of this learning experience is deployed in a progressive flow providing participants with optimal knowledge transfer. Graduates leave with the hard and soft skills, tools and knowledge to drive business results and sustained gains on chronic issues.
Course Components 5 Days of Training
- Critical Success Factors
- Project Scoping and Definition
- Advanced Process Mapping
- Metrics
- Decision System Analysis
- Process Capability with both Attribute and Continuous Data
- Working with Non-Parametric and Non-Normal Data
- Change Management
- Team Leadership
- Introduction to Process Management and Lean
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